In what condition do we accept product exchange and/or refund?
Customer are allowed to return products within 7 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) We have delivered the wrong item.
Product return policy and procedures
(a) Please stay calm and contact our Whatsapp Customer Service team at 013-8358902 or firstname.lastname@example.org or leave a message on our website chat. Our support team available Mondays - Fridays, 9am - 6pm.
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju) and shall be and paste on the return parcel. We will arrange PosLaju to pick up the item from your address. If you prefer us to pick up the return item from another address like work place, please let us know too.
(ii) How to pack the return parcel. Please ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you accepts product exchange as first option. In any case, you shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Saleigo shall refund the amount to you.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. Saleigo will try our very best to shorten the process.
(e) Delivery cost. Delivery cost for returning item shall be borne by Saleigo if you follow the procedure of using our digital consignment note. Saleigo shall also bear the cost of sending the item back to you.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Saleigo will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)